Shipping and return policy
shipping
Europe, USA and Canada: 1-3 working days
Rest of the world: 2-4 working days
Order before 11:30 AM and your order will be dispatched at the same time
Business day (Mon-Fri, excluding Italian public holidays).
We will ship your order with DHL Express Delivery.
Returns and exchanges
Orders can be exchanged or fully refunded if you are not satisfied. As long as the products are still in their original condition and original packaging, We will refund your full purchase price within 30 business days after we receive your package. Refunds will be added to the original payment method for the purchase.
If you order a wrong size or color, You can arrange your replacement by filling out the QC form here, outlining the reasons for returning your item. Needless to say, that the products you send to us must be in their original condition, complete with its packaging, According to the above return policy.
Damaged or defective products
Please return any item purchased from aora.com that arrived to you damaged or defective, Or not what you asked for.